Conflict resolution is conceptualized as the methods and processes involved in facilitating the peaceful ending of conflict and retribution. Committed group members attempt to resolve group conflicts by actively communicating information about their conflicting motives or ideologies to the rest of group (e.g., intentions; reasons for holding certain beliefs) and by engaging in collective negotiation.

Conflict is inevitable and not all conflict is bad. Understanding conflict is important for everyone.
Effectively managing conflict requires good communication skills. Conflict is natural and happens all the time. Effectively managing conflict is important for everyone in an organization.

In this course, you’ll learn how to manage conflict by using communication skills and methods.

Duration: 6 hours
3 modules